Terms & Conditions

Overview

“Terra Moss” is the entity operating this website. Throughout the entire site, the terms “we”, “us”, and “our” refer to Terra Moss. The “Website” refers to the official online platform managed by Terra Moss, accessible at [insert website address]. The “Service” includes all information, tools, and services provided through the website. A “User” refers to any individual who accesses or uses the website, including but not limited to browsers, customers, suppliers, and content contributors.

By accessing the website and/or making a purchase, you are engaging in our Service and agree to be bound by the Terms & Conditions outlined below, including any additional terms and policies linked directly or indirectly from this document. These terms apply to all users of the website.

Please read them carefully before using the website. Continued use of the website indicates that you have accepted all the terms and conditions. If you do not agree, please do not access or use our services. If these Terms are considered an offer, acceptance is expressly limited to these Terms & Conditions.

Our website is hosted and powered by Shopify Inc., which provides the e-commerce platform that enables us to offer and deliver our products and services online.

Intellectual Property

All content, design, product descriptions, and imagery on this website are the intellectual property of Terramoss and are protected by applicable copyright laws. You may not copy, reuse, modify, or redistribute any part of the website without our prior written permission.

Product Information

We strive to present our handcrafted products with accuracy and honesty – from descriptions to photography. Due to the natural and handmade nature of our items (such as moss, wood, dried flowers), each piece is uniquely distinct. Minor variations in texture, shape, or color are part of what makes every Terramoss creation special.

Orders & Payments

Placing an order with Terra Moss means submitting a purchase request. We reserve the right to accept or decline any order. All payments must be made in full at the time of purchase. Accepted payment methods include credit cards, debit cards, and PayPal. For details, please visit our Payment Methods page.

Shipping & Delivery

We work with trusted delivery partners to ensure your order arrives safely and promptly. However, we are not responsible for delays caused by third-party carriers or unforeseen events. For more, please visit our Shipping Policy.

Returns & Refunds

You may request a return within 30 days of receiving your order (conditions apply). Due to the handcrafted and natural nature of our products, we kindly ask that you read each product description carefully and retain original packaging when returning. Please refer to our Returns & Refund Policy for full details.

Privacy & Information Protection

At Terramoss, your privacy is treated with the same care we give our terrariums. We respect your data and safeguard it according to our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined in that policy.

Prohibited Use

By using this site, you agree not to engage in any of the following activities:

  • Violate any applicable laws or regulations
  • Impersonate another person or entity
  • Interfere with or disrupt website functionality
  • Upload malicious code, viruses, or harmful files
  • Cause damage to Terramoss, other users, or third parties

Disclaimer

The Terramoss website and all content are provided “as is” and “as available.” We make no guarantees regarding uptime, accuracy, or uninterrupted use. Your use of the website is at your own discretion and risk.

Limitation of Liability

To the fullest extent permitted by law, Terra Moss shall not be liable for any damages—direct or indirect—arising from the use of our website or products.

Indemnification

You agree to indemnify and hold harmless Terramoss and its affiliates from any claims, liabilities, losses, or legal costs that may result from your violation of these Terms or any applicable laws.

Severability & Modifications

If any part of these terms is deemed unenforceable, the remaining parts will remain in full effect. We reserve the right to update or modify these Terms at any time. Your continued use of the website constitutes acceptance of any changes.

Governing Law

These Terms & Conditions are governed by the laws of Vietnam. Any disputes will be handled by the competent courts of Vietnam.

Contact

For any questions regarding these Terms & Conditions, feel free to contact us:

📩 Email: support@terramoss.com

📍 Address: A2 TT19 Van Quan Urban Area, Van Quan Ward, Ha Dong District, Hanoi City, Vietnam

Or visit our Contact page for more details.