Privacy Policy
At Terramoss, we don’t just craft products inspired by nature—we also respect and protect your privacy. This Privacy Policy describes how Terramoss - Timeless Handmade Gifts (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from terramoss.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Information We Collect
We may collect the following types of information when you access and use our services:
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Personal Information: Full name, email address, shipping address, and phone number.
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Payment Information: Credit card details or other payment methods.
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Device Information: IP address, browser type, operating system, time zone.
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Behavioral Data: Browsing history, viewed products, shopping actions, and general website usage behavior.
How We Collect Information
We collect personal information through two main methods:
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Information you provide: When placing an order, submitting a support request, or subscribing to our updates.
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Automatic technologies: Such as cookies, log files, and analytics tools used to enhance your browsing experience and understand user behavior.
How We Use Your Information
The information we collect is used for the following purposes:
- To process orders and ensure fast, accurate delivery.
- To send order confirmations, updates, or respond to your support requests.
- To personalize the website content based on user preferences.
- To send product news, promotional offers, or updates from Terramoss (with your consent).
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To prevent fraud or unauthorized use of our services.
Data Retention
Your personal data is stored for as long as necessary to fulfill the purposes outlined in this policy. After that period, the data will be deleted or anonymized, unless a longer retention period is required by law.
Data Security
Terramoss implements reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure.
Information Sharing
We only share your personal information with third parties when it is necessary to fulfill our services:
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Website hosting providers, payment processors, and shipping partners.
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Legal authorities upon official request, in accordance with applicable laws.
Terramoss does not sell, trade, or rent your personal information for marketing or commercial purposes.
Third-Party Links
Our website may contain links to third-party websites. We do not control, and are not responsible for, their privacy policies or content. We encourage you to review their policies before providing any personal data.
Your Rights and Choices
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Request for Deletion: You may request the deletion of your personal data under certain conditions.
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Data Corrections: You can update or correct your personal information via your account or by contacting us directly.
- Opt-Out of Marketing: You can unsubscribe from marketing emails at any time using the link in the email or by contacting us.
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Cookie Management: You may disable or manage cookies through your browser settings. Please note this may affect your website experience.
Depending on your jurisdiction, you may have additional legal rights regarding data access, portability, restriction, or objection, in accordance with applicable laws.
Age of Consent
By using our website, you confirm that you are of legal age in your place of residence, or that you have received parental or guardian consent to use our services.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our operations, services, or legal requirements. Updated versions will be posted on our website and become effective immediately upon publication.
Contact Us
If you have any questions, suggestions, or requests regarding this Privacy Policy, please contact us at:
- Email: support@terramoss.com
Thank you for trusting Terramoss with your personal information. We are dedicated to protecting your privacy and ensuring a secure and enjoyable experience on our website.